§ 03 / Docs
Order details
The order detail page is your fulfillment checklist — customer info, purchased items, amounts, and status controls. Treat it as the source of truth when packing and shipping.
Page sections
You will typically see order metadata (ID, date, status), customer contact or shipping fields, a line-item table with quantities and prices, and payment summary. Actions to advance status appear near the header or footer.
+----------------------------------+ | Order #1042 [Status v] [Save]| +----------------------------------+ | Customer / shipping block | +----------------------------------+ | Line items | | Product A x2 $40.00 | | Product B x1 $46.00 | +----------------------------------+ | Subtotal / total | +----------------------------------+
Updating status
Change status only when the real-world step completes — do not mark shipped before handing the package to a carrier. Some statuses may be set automatically by payment webhooks.
Steps
- Confirm payment state matches your provider.
- Pick items using the line list.
- Select the next status (e.g. Shipped).
- Save and communicate tracking to the customer if applicable.
Issue handling
For cancellations or refunds, follow your platform’s policy and update status accordingly. Note the order ID when contacting support or the payment gateway.